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Frequently
Asked Questions about Reselling Web Services
What
is re-selling?
In
a reselling relationship,
the reseller is not an employee of ours, but instead acts as an
extension of our marketing, sales and support operations. Our
resellers market our services independently, offering a selection
of their own, our pre-packaged plans or a combination of both.
Our resellers usually provide the easier side of Web Hosting,
like offering basic technical support and account administration.
On our side of the deal, our resellers allow us to expand our
customer base without overextending our marketing and sales costs.
From our resellers side; our services allow an independent operator
to profit from the World-Wide Internet market without requiring
a big investment or a huge amount of technical knowledge.
What is a Web host?
A
web host provides the space for their customer's Web sites,
they usually also provide e-mail addresses, software for order
forms, shopping carts, security for online shopping and content
management and so on.
All of this is stored on a Web server
- a computer with a permanent, direct Internet connection.
You
don't need your own Web server to provide Web Hosting.
You can become a reseller of our web hosting services - we supply
the equipment, staff and knowledge to run the technical end, what
you need is sales and marketing savvy and a commitment to providing
good service to your customers.
How do I make
money?
Our
Resellers make money the same way we do, through the fees paid
by customers. The customer purchases the service from the
reseller, who then purchases the same service from us at a discount,
our resellers get the bulk of the purchase cost for the work involved
in setting up accounts, applications and providing support. Our
resellers do not have the large investment in the equipment or
IT staff involved in actually running the web hosting facilities.
How
much money can I make?
How
much money you make as a reseller is up to you.
This is not a "Get Rich Quick" scheme or pipe dream,
we are offering services and support of very high quality that
is second to none, however, the amount of money you will make
will be in direct relationship to the amount of effort you expend
on promoting and backing up these services, as the owner and operator
of your own Internet Business, it is up to you to put in the effort
required to make your business succeed. Many of our Resellers
average as little as an hour or two a week while others quickly
exceeded their current income and have turned to reselling our
services full time. The most exciting aspect of all of this is
your ability to quickly get started with a tiny investment, start
earning money, then build and expand your business to any size
you desire as your experience and customer base grows.
What
do I need to know?
Providing Internet Services may not be as
complex as you might expect, as a reseller of our services,
you are avoiding physical contact with the web server hardware,
and along with that goes much of the technical side of things.
The level at which you should start is the level with which you
are comfortable, the more technically involved you become, the
more personalised and individual your level of service will be.
The level of required technical understanding to become involved
in the simplest of our reselling programs, is minimal; You should
have a solid familiarity with the Internet, and will also need
an understanding of how to manage and maintain a business in general.
We can fully support you with all Internet related aspects of
your business, our relationship will be close and personal and
we will be ready to help in any way we can at anytime, however,
of course the running of your business, including financial and
other business decisions and structuring are up to you.
What equipment do
I need?
As with several
other aspects of the business, the amount of equipment you will
need to have in order to operate as a reseller will depend entirely
on how deeply involved you want to become. As one of our Web hosting
resellers, you can go as far as to rent or buy the server equipment
and set up your hosting operations on your own dedicated web server
machine housed in our Dedicated Network Operations Centre. But
at its simplest, reselling our services requires you to own very
little equipment, to set up a basic reselling business, all you
really need is a computer that you can use to manage the accounts,
and a connection to the Internet and a hosting account with us!
What can I re-sell?
Among the
specific services that can be re-sold with your own label or ours
are:
- Web
Hosting: virtual accounts, dedicated servers and
co-location services
- Mail
servers: Some customers only need someone to look
after their e-mail, a re-seller can provide email POPs and aliases
to accompany their Domain Names.
- Web
Development:
Including E-Commerce, software and scripts, content creation
and consulting. E-commerce includes Storefronts and Development
and hosting packages specifically geared toward e-commerce.
Software and scripts include Web solutions like Web Site maintenance,
content management, on-line customer service, Search and Database
Engines and many more.
- Web
Promotion: Pre-packaged or custom Web Promotion plans.
- Domain
Names: Domain name registration and parking functionality.
We can put you on to a cheap source of Domain names which you
can use to increase the value of your services by passing on
the saving or cash in by charging the going rates.
What
do I have to pay for?
Depending
on the service you are reselling, little or no set up cost will
be involved,
usually you will only need a Web Hosting account with us and a
Web Site. You can build the web site yourself or pay us or another
developer to set one up for you. To resell our hosting services
a minimum of our Pack Leader Web Hosting
Account is required. Most of the time you will be ordering
products or services as you need them, no need to keep "stock"
on hand.
Do
I have to provide support?
Most
of our re-seller plans require that it will be your responsibility
to provide the technical support, however anything you are not
sure of or need advice about, you will just forward the query
to us and we'll give you the answer to pass on to your customer.
Our support desk is open 9am to midnight, 7days a week, 365 days
a year and for international customers, other times outside those
can be arranged. For our TurnKey Re-Seller solutions, Support
and Billing can be handled completely by us, using your name for
all correspondence and online documentation. Please Contact
Us for details about Turnkey Web Hosting Solutions..
Who
can operate this type of business?
Anybody
with a working knowledge of how the Internet works,
some basic people skills, basic computer skills and a commitment
to good service. Some of our resellers include some of the larger
Australian, USA and UK service providers in operation today, while
others are single operators, working out of a home as a way to
make a some extra money. Our resellers often specialise in a particular
service or product or they resell a range of our services including
Web Hosting, Web Design, Programming, Internet consulting and
Promotion.
Our
re-sellers are not required to be hardware or programming specialists,
we supply them with all the services, products and technical support
that they need. Our re-sellers may have extensive business experience
or sales experience, retirees, working part-time or fulltime,
or they may be young, stay at home parents.
Where
will I get my customers?
You
have a very large and ever expanding market of consumers to sell
to -
everyone who wants a Web site needs a Web host and there are a
multitude of related Web Services. When first starting out, it
will be best to try and attract small clients (owner-operator
and small businesses) in need of hosting services like shared
accounts, email, domain names, web development and promotion.
One
of the best places to locate customers
like these is to browse webmaster resource sites and message forums.
You can find self-employed individuals in need of hosting, design,
promotion or other web solutions at these sites. When you are
known to them, you will be able to attract a few clients to get
you started, from there, you can build personal relationships
with them to retain their business and ensure they recommend your
services. This allows you to gain experience and knowledge as
your business builds up.
Once
you've established a name for your company
and built up its size and service offerings, you can start to
attract slightly larger clients with more complex needs.
Ensure
you setup a good web site for sales and support.
Don't hide pricing or other details, Internet customers are usually
in a hurry, give them the information the need and they will have
no need to go elsewhere. Extensive support and resource areas
on your web site can help greatly with helping your new and existing
customers.
If
your budget allows, you might want to try an ad campaign,
online and offline. Try Pay-Per-Performance search engines like
GoTo.com, Google and others. Regardless of budget, you should
embark on a serious, long term web promotion campaign for your
web site. Contact us for more information on Web Site promotion,
we can promote your site for you, and/or teach you how.
Do
I have to tell my customers I’m a reseller?
No,
many resellers do not advertise this fact, though there is nothing
to hide!
- industry or specialised knowledge, location, availability and
numerous other reasons will result in the services and support
that you package and provide as being more suitable to your customers
than what other or even larger hosting companies could provide
for the same price or even at all in some cases.
With
attention to detail and a commitment to ongoing, responsive service,
your customers will receive and appreciate a high quality and
personal level of service. Their business will also benefit from
the relationship in cost saving and many other ways, forming a
strong win-win situation for all involved.
Re-Seller
or Reseller?
Yes,
we do know we have Re-Seller and Reseller in our text
- it is written both ways for Search Engine reasons, we think
the more people who know about our Re-Seller services the better!
Further
Information about re-selling our Web Services:
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